Effective Date: 19 June 2026

Habitat Solutio ("we", "our", "us") is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

1. Information We Collect

We may collect the following information:

• Full name
• Email address
• Telephone number
• Property address
• Service enquiry details
• Estimate request information
• Account registration details
• Communication history
• Website usage data and cookies
• IP address and browser information

2. How We Use Your Information

We process your personal information to:

• Provide property maintenance services
• Generate quotations and estimates
• Manage customer accounts
• Respond to enquiries and support requests
• Schedule appointments and services
• Improve our website and services
• Send service updates and important notifications
• Comply with legal obligations

3. Legal Basis for Processing

Under UK GDPR, we process personal data based on:

• Performance of a contract
• Legitimate business interests
• Legal obligations
• Your consent (where required)

4. Marketing Communications

We may send promotional communications where permitted by law. You may opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

5. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Remember user preferences
• Enhance user experience

Where required, we will obtain your consent before placing non-essential cookies.

6. Sharing Your Information

We do not sell personal information. We may share information with:

• Employees and contractors providing services
• Technology and hosting providers
• Professional advisers
• Regulatory authorities where legally required

All third-party providers are required to maintain appropriate security measures.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal and accounting obligations
• Resolve disputes
• Enforce agreements

8. Data Security

We implement appropriate technical and organisational measures to protect personal data from:

• Unauthorised access
• Loss or destruction
• Alteration or disclosure

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where applicable

10. International Transfers

If personal data is transferred outside the United Kingdom, appropriate safeguards will be implemented in accordance with applicable data protection laws.

11. Contact Us

For privacy-related enquiries:

Habitat Solutio
London, United Kingdom
Email: services@habitatsolutio.co.uk
Phone: +447719705029

12. Complaints

You have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page.